Maintenance Program

Computer networks in small-medium businesses have become increasingly complex. Business owners attempt to maintain their computer networks with limited resources. They face the challenges of multiple servers, remote office connectivity, electronic mail systems, and network printing. Many companies do not have a budget that will allow them to hire experienced full-time IT personnel to assist with the everyday challenges. They are left helplessly relying on the reactive service model. When they experience a problem with their network, they contact a consultant for assistance and wait for help to arrive.

IMG Networks has recognized the need for proactive monthly service plans. Plans that allow our customers to experience maximum uptime and a minimum number of support emergencies. We provide you with a world-class IT department, with technicians trained in the latest skill set for a fraction of the cost of an in-house staff. Our Proactive Maintenance & Support Plans include routine maintenance of servers and network resources, helpdesk and technical liaison, scheduled on-site visits, business disruption avoidance and disaster prevention planning, secure remote data backup, backup of Exchange Mail Box, and discounts on installations and network upgrades. We constantly monitor the health of your network to identify problems before they take your system down. Our proactive plans allow small–medium business owners to have peace of mind as if they had their own full-time IT support staff.

Business Disruption Avoidance & Disaster Prevention Planning

* Review of “Backup Calendar”
* Semiannual analysis of integrity of all tape media
* Monthly (or as necessary) cleaning of tape drive(s)
* Quarterly test of UPS (battery backup) shut down procedure & battery life time
* Semiannual test of RAID functionality and rebuild procedures

Helpdesk & Technical Liaison

Larger organizations enjoy all of these benefits simply by having multiple internal staff members serving as an IT department. IMG Networks provides the same services without the need for the costly overhead of employees.

Secure Remote Backup Services

We include an off-site backup account to protect your most valuable business asset - your data.